Dana Whitfield
Fieldnote Software
Cut our first-response time by 70%
Deployed on a Monday, handling half our queue by Friday. Escalation rules were the part that convinced our support lead.
Customer Support Representative
Starting at
$249/month
No payment is taken. Submitting a request creates a deployment record for scoping.
The AI Customer Support Worker operates as a first-line support representative inside your existing helpdesk. It reads incoming conversations, drafts and sends grounded answers from your knowledge base, tags and routes tickets, and hands off to a human the moment a request falls outside its remit. Deployment typically takes under a week: connect your helpdesk, point it at your documentation, and review its first responses before switching to autonomous mode.
Sample limitations shown for this prototype listing. Live listings will require creators to declare scope boundaries before publication.
Starter
$249/month
Growth
$749/month
Enterprise
Custom
These statements are declared by the creator and have not been independently verified or certified by DWX. DWX asks every listed worker to declare the systems it accesses and the actions it can take; permissions are granted by your business and revocable at any time. Validate these claims with your own security review before deployment.
Sample reviews — reviewer names, companies and ratings are illustrative examples.
Sample data: ratings, review counts, reviewer names and creator identities on this prototype are illustrative examples, not real customer feedback.
Dana Whitfield
Fieldnote Software
Cut our first-response time by 70%
Deployed on a Monday, handling half our queue by Friday. Escalation rules were the part that convinced our support lead.
Marcus Elu
Orbit Commerce
Strong on FAQs
Excellent on repeat questions. Nuanced billing disputes still go to a human, which is exactly what we wanted.